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Policies & Addtional Information

  •  7-day advance notice is required for all orders. 

  • A fee of $30 will be applied to all rush orders requiring delivery less than 7-days if agreed upon. We have the right to refuse any orders requiring less than 7-days.

  • Any large or special event orders will require at least a 21-day notice and a 50% deposit. The deposit will be due once the proposed Invoice is accepted.

  • First time customers are subject to a 50% deposit and payment will be due upon receipt of the Invoice.

  • SSS shares your concerns regarding the privacy of personal information collected on the internet. Any information gathered off the order form (name, phone number, email address) is used for invoicing purposes only. 

  • For your privacy and protection, we do not accept payments online. Method of payment options can be found on the invoice. If additional options are needed, talk to Shelle.

Frequently Asked Questions

  • Where are you located? 
    Shelle’s Sweet Sensations (SSS), LLC is owned and licensed under a Cottage Food operation in Phenix City, AL

  • How do I place an order?
    Orders can be placed here via the website, or you can contact Shelle directly to speak to her.

  • Do you deliver?
    We make it easy for you to receive your order. Arrangements are made to meet at a mutual location when the order is confirmed. The agreed upon time will be made a day before the delivery date.

  • Does SSS cater?
    Yes we do! We offer catering services with sweet and/or savory options and would love to make your next event a memorable one. Talk to Shelle. 

  • I have food allergies; can I still eat SSS sweet treats or snacks?
    We take health and safety of all our “little sweeties” seriously; however, we do not bake in an allergen-free environment. We do not recommend consuming any of our products if you are allergic to wheat, nuts, dairy or eggs.

  • Do you have any products that are Gluten-free?
    Sorry, not at the moment.

  • Do you have any products that are vegan?
    We sure do!! “Irene’s” Crazy Chocolate cake can be made as 100% vegan with both the cake and the chocolate frosting egg and dairy free.

  • I’m curious about the ingredients in your products, can you share? Shelle’s baked goods are made from scratch without the use of preservatives or stabilizers. We use only quality ingredients, and ingredient information can be found on all of our products.

  • Can I store my cakes in the refrigerator?
    Our baked goods are mostly enjoyed and consumed right away. We do not recommend storing any layer cakes in the refrigerator as it will dry them out. Enjoy them at room temperature in the container as received or your favorite cake dome.  Best to store layer cakes in the freezer if not consumed within 2-3 days.

  • Do you ship your products?
    Yes, but shipping is currently limited to certain items and locations. Talk to Shelle for more information.

  • How can I order something that is not listed on your menu?
    If it’s not listed doesn’t mean that Shelle can’t make it. Talk to Shelle for those special requests.
     

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